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An Intake Worker conducts initial assessments of clients at welfare services such as mental health clinics or drug and alcohol rehabilitation facilities. You might examine a client’s needs and make recommendations for support. Intake Workers might carry out risk assessments and gather relevant information before coordinating a care plan or referring a client to other services.
Intake Workers require excellent communication skills and should be able to liaise with a range of stakeholders. It’s important you have good interpersonal skills and can understand clients’ individual circumstances. Intake Workers should be able to follow correct procedures and manage the needs of several clients at one time.
There is one course available for people who want to become an Intake Worker.
Possible job outcomes:
The Diploma of Community Services is a nationally recognized qualification that prepares students for leadership roles in the community services sector. Students will develop advanced skills in advocacy, social justice, policy development, and program design. Graduates can work in leadership roles, such as community services manager, program manager, or social policy analyst, in government and non-government organizations..
Average duration: 12 months.
In Australia, a full time Intake Worker generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this field is expected to grow strongly in coming years. There are currently 20,000 people employed in this industry in Australia and many of them specialise as an Intake Worker. Intake Workers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If a career as an Intake Worker interests you, consider enrolling in a Diploma of Community Services. This course will give you the skills to take on a range of roles in community services, case management, social housing or youth and family welfare.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within alcohol and other drugs and mental health. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Alcohol and Other Drugs
Intake Worker
$1,350 weekly pay
Social Worker
$1,150 weekly pay
Substance Abuse Counsellor
Drug and Alcohol Counsellor
$1,652 weekly pay
Mental Health
Art Therapist
$1,250 weekly pay
Mental Health Clinician
Mental Health Nurse
$1,540 weekly pay
Mental Health Social Worker
$1,736 weekly pay
Mental Health Support Worker
Mental Health Worker
$1,440 weekly pay
Music Therapist
Peer Support Worker
Mental Health Counsellor
Mental Health Practitioner
$1,500 weekly pay
Psychotherapist
$1,450 weekly pay
Learn more about Intake Worker courses in your area.