Claims Consultant Courses
A Claims Consultant evaluates insurance claims, determines validity, processes applications, and communicates with policyholders, focusing on service.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Claims Consultant
Get qualified to work as a Claims Consultant with a course recognised across Australia. Speak to a training provider to learn more.
FNS41422
Duration
7 months - 12 months
Study mode
On Campus, Online, Traineeship
Launch your career in financial services and insurance with the FNS41422 Certificate IV in General Insurance. This nationally recognised certificate will increase your knowledge of insurance products and services, and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service, and underwriting. The course also includes the ASIC Tier 2 general insurance units. Enquire now for the full list of entry requirements, AFS licensing subject selec...
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Duration
7 months - 12 months
Study mode
On Campus, Online, Traineeship
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FNS51420
The FNS51420 Diploma of Loss Adjusting qualification is intended for loss adjusters providing standard services across various insurance organisations. Individuals in these roles operate independently, resolving complex issues, researching, analysing, and evaluating data from diverse sources. They demonstrate initiative in planning, coordinating, and assessing their work, offering guidance to colleagues. Duties typically involve analysing claims data, conducting investigations, and overseeing operational ...
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FNS41521
Become a life insurance consultant with the nationally recognised FNS41521 Certificate IV in Life Insurance. This hands-on qualification will help you develop and maintain an in-depth knowledge of life insurance products and services. The course begins with an overview of the life insurance industry and the professional ethics and standards required of life insurance agents. You’ll then learn how to underwrite life insurance policies, evaluate and settle claims, use specialist terminology, and manage insu...
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FNS51120
Advance your career in the Australian insurance industry with the FNS51120 Diploma of General Insurance. This nationally recognised diploma begins with the professional practices required in the financial services industry, and develops your knowledge of general insurance products and services. You’ll then gain specialists skills in claims management, underwriting, client relationships, risk management, leadership, and business administration. Depending on your course provider, this course may contain ASI...
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Related career opportunities
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Common questions
How much does a Claims Consultant earn?
In Australia, a full time Claims Consultant generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Claims Consultant?
The number of people working in this industry is expected to grow moderately in coming years. There are currently 23,800 people employed in this field in Australia and many of them specialise as a Claims Consultant. Claims Consultants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Claims Consultant?
If you’re planning a career as a Claims Consultant, consider enrolling in a Certificate IV in General Insurance. This course will develop your understanding of insurance products and services and cover topics such as claims processing, risk exposure assessment, dispute resolution, client relationships, customer service and underwriting. A Certificate IV in Life Insurance or a Diploma of General Insurance may also be suitable.
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Studying a finance course is the modern gold standard for launching a successful career in the industry. Get started today!
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More information
A Claims Consultant examines insurance claims on behalf of an insurance company. You might make recommendations on whether claims are valid and determine amounts to be paid. Claims Consultants may collect claim details and gather paperwork and evidence. You might process applications and liaise with policy holders.
Claims Consultants must have strong analytical skills and excellent attention to detail. You’ll need to have good interpersonal skills and be able to communicate well with people from a range of backgrounds. Claims Consultants must be customer service oriented and be able to understand the individual circumstances of clients.
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