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A Claims Consultant examines insurance claims on behalf of an insurance company. You might make recommendations on whether claims are valid and determine amounts to be paid. Claims Consultants may collect claim details and gather paperwork and evidence. You might process applications and liaise with policy holders.
Claims Consultants must have strong analytical skills and excellent attention to detail. You’ll need to have good interpersonal skills and be able to communicate well with people from a range of backgrounds. Claims Consultants must be customer service oriented and be able to understand the individual circumstances of clients.
There are 3 courses available for people who want to become a Claims Consultant.
Possible job outcomes:
Advance your career in the Australian insurance industry with the FNS51120 Diploma of General Insurance. This nationally recognised diploma begins with the professional practices required in the financial services industry, and develops your knowledge of general insurance products and services. You’ll then gain specialists skills in claims management, underwriting, client relationships, risk management, leadership, and business administration. Depending on your course provider, this course may contain ASIC Tier 1 Compliance modules. Enquire now for entry requirements, a full list of study units, and upcoming course dates: PLEASE NOTE: always check with your course provider before enrolling if you need to complete ASIC Compliance modules. .
Average duration: 18 months.
Become a life insurance consultant with the nationally recognised FNS41521 Certificate IV in Life Insurance. This hands-on qualification will help you develop and maintain an in-depth knowledge of life insurance products and services. The course begins with an overview of the life insurance industry and the professional ethics and standards required of life insurance agents. You’ll then learn how to underwrite life insurance policies, evaluate and settle claims, use specialist terminology, and manage insurance claims portfolios. Enquire now for entry requirements, career outcomes, and course openings near you..
Average duration: 6 months.
Launch your career in financial services and insurance with the FNS41422 Certificate IV in General Insurance. This nationally recognised certificate will increase your knowledge of insurance products and services, and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service, and underwriting. The course also includes the ASIC Tier 2 general insurance units. Enquire now for the full list of entry requirements, AFS licensing subject selection, and upcoming enrolment opportunities near you. PLEASE NOTE: students who are seeking an AFS licence with the Australian Securities & Investments Commission should contact the training provider before enrolment. .
Average duration: 12 months.
In Australia, a full time Claims Consultant generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry is expected to grow moderately in coming years. There are currently 23,800 people employed in this field in Australia and many of them specialise as a Claims Consultant. Claims Consultants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Claims Consultant, consider enrolling in a Certificate IV in General Insurance. This course will develop your understanding of insurance products and services and cover topics such as claims processing, risk exposure assessment, dispute resolution, client relationships, customer service and underwriting. A Certificate IV in Life Insurance or a Diploma of General Insurance may also be suitable.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within insurance services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Insurance Services
Assistant Broker
$960 weekly pay
Assistant Underwriter
Claims Officer
$1,050 weekly pay
Claims Consultant
$1,150 weekly pay
Claims Specialist
$1,250 weekly pay
Insurance Analyst
Insurance Broker
$1,350 weekly pay
Insurance Claims Assessor
$1,540 weekly pay
Insurance Consultant
Risk Advisor
$1,500 weekly pay
Risk Analyst
$1,920 weekly pay
Learn more about Claims Consultant courses in your area.