A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities company or a range of other organisations. Collections Officers send reminder letters and might follow up with phone communication. You’ll arrange to collect payment, including working out a repayment plan when necessary. You might also initiate legal action if required.
Collections Officers should be able to communicate with people from a range of backgrounds. You’ll need to be able to follow procedures and keep accurate records. It’s important that you display good people skills and have a good understanding of debt collection legislation.
There are 4 courses available for people who want to become a Collections Officer.