Collections Officer Courses
A Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Collections Officer
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
FNS30322
Duration
4 months - 24 months
Study mode
Blended, On Campus, Online, Traineeship
Get the skills you need to become an accounts or payroll officer with the FNS30322 Certificate III in Accounts Administration. This nationally recognised qualification will teach you how to design spreadsheets, use computerised accounting and payroll applications, process financial transactions, produce interim reports, balance accounts and ledgers, communicate with co-workers and supervisors. The course also covers: payroll, records management, reconciliations and more. Enquire now for entry requirements...
Career opportunities
Duration
4 months - 24 months
Study mode
Blended, On Campus, Online, Traineeship
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FNS40122
Duration
7 months - 12 months
Study mode
Blended, Online
Become a credit officer with the FNS40122 Certificate IV in Credit Management. This nationally recognised qualification prepares you for work in the financial services industry managing customer credit accounts including loan applications. Competencies include: assessing credit applications, managing overdue accounts, processing customer complaints, preparing financial reports, recovering bad debts, assisting customers experiencing financial hardship, and much more. Enquire now for the full list of study ...
Career opportunities
Duration
7 months - 12 months
Study mode
Blended, Online
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FNS30122
Duration
2 weeks - 12 months
Study mode
Blended, Online, Traineeship
Get a job in the accounts or payroll department with the FNS30122 Certificate III in Financial Services. This nationally recognised qualification will teach you how to work within a compliance framework, collecting and recording data, then maintaining financial records. The course covers: organising workplace information, purchasing goods and services, working with spreadsheets, producing business documents, processing accounts and payroll data. Enquire now for the full list of study units, financial serv...
Career opportunities
Duration
2 weeks - 12 months
Study mode
Blended, Online, Traineeship
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FNS42022
Get a senior role at the bank or credit union with the FNS42022 Certificate IV in Banking Services. This nationally recognised qualification has specialisations in customer services, lending, and mobile banking. The course covers: banking products and services, professional practice in the financial services industry, risk management strategies, using business software applications, leadership, and communication. Enquire now for entry requirements, banking services career outcomes, and training providers ...
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Related career opportunities
Browse occupations related to Collections Officer.
Common questions
How much does a Collections Officer earn?
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Collections Officer?
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
How do I become a Collections Officer?
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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Studying a finance course is the modern gold standard for launching a successful career in the industry. Get started today!
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Interested in a career as an Accountant, Auditor or registered Tax Agent? Here online you’ll find the latest accounting courses, including classes approved by the Australian Tax Practitioners Board (TPB).
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Study the foundations of financial services and learn a specialised skillset to hone your craft and make an impact. Get started today!
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Looking for the training and qualifications you need to become a bookkeeper, payroll officer or BAS Agent? Here online you’ll find the latest courses for bookkeepers, including classes that are approved by the Tax Practitioners...
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More information
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities company or a range of other organisations. Collections Officers send reminder letters and might follow up with phone communication. You’ll arrange to collect payment, including working out a repayment plan when necessary. You might also initiate legal action if required.
Collections Officers should be able to communicate with people from a range of backgrounds. You’ll need to be able to follow procedures and keep accurate records. It’s important that you display good people skills and have a good understanding of debt collection legislation.
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