Collections Officer Courses

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What does a Collections Officer do?

A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities company or a range of other organisations. Collections Officers send reminder letters and might follow up with phone communication. You’ll arrange to collect payment, including working out a repayment plan when necessary. You might also initiate legal action if required.

Collections Officers should be able to communicate with people from a range of backgrounds. You’ll need to be able to follow procedures and keep accurate records. It’s important that you display good people skills and have a good understanding of debt collection legislation.

Collections Officer Courses

There are 4 courses available for people who want to become a Collections Officer.

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FAQs

How much does a Collections Officer earn?

In Australia, a full time Collections Officer generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Collections Officer?

The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.

Source: Australian Government Job Outlook 2020

How do I become a Collections Officer?

To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.

Courses by Location

Learn more about Collections Officer courses in your area.

Job Pathways

Here are some potential career pathways within banking and credit services. Click on the occupation for information on the course you should enrol in to start your journey.

Sourced from The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au) funded by the Australian Government Department of Education and Training and MySkills.gov.au.