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A Claims Specialist works for an insurance company to process policy claims. You might specialise in a particular type of insurance or process a range of insurance claims. Claims Specialists liaise with clients to gather relevant details and may speak to other stakeholders when necessary. You might examine claim details and process necessary paperwork.
Claims Specialists must have strong customer services skills and excellent analytical abilities. You’ll need to be a good communicator and be able to understand the individual circumstances of each client. Claims Specialists should have good interpersonal skills and be able to work as part of a larger team.
There are 2 courses available for people who want to become a Claims Specialist.
Possible job outcomes:
Launch your career in financial services and insurance with the FNS41422 Certificate IV in General Insurance. This nationally recognised certificate will increase your knowledge of insurance products and services, and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service, and underwriting. The course also includes the ASIC Tier 2 general insurance units. Enquire now for the full list of entry requirements, AFS licensing subject selection, and upcoming enrolment opportunities near you. PLEASE NOTE: students who are seeking an AFS licence with the Australian Securities & Investments Commission should contact the training provider before enrolment. .
Average duration: 12 months.
Advance your career in the Australian insurance industry with the FNS51120 Diploma of General Insurance. This nationally recognised diploma begins with the professional practices required in the financial services industry, and develops your knowledge of general insurance products and services. You’ll then gain specialists skills in claims management, underwriting, client relationships, risk management, leadership, and business administration. Depending on your course provider, this course may contain ASIC Tier 1 Compliance modules. Enquire now for entry requirements, a full list of study units, and upcoming course dates: PLEASE NOTE: always check with your course provider before enrolling if you need to complete ASIC Compliance modules. .
Average duration: 18 months.
In Australia, a full time Claims Specialist generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry is likely to grow strongly in coming years. There are currently 11,500 people employed in this industry and many of them specialise as a Claims Specialist. Claims Specialists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Claims Specialist, consider enrolling in a Certificate IV in General Insurance. This course will improve your knowledge of insurance products and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service and underwriting. A Diploma of General Insurance may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within insurance services. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Insurance Services
Assistant Broker
$960 weekly pay
Assistant Underwriter
Claims Officer
$1,050 weekly pay
Claims Consultant
$1,150 weekly pay
Claims Specialist
$1,250 weekly pay
Insurance Analyst
Insurance Broker
$1,350 weekly pay
Insurance Claims Assessor
$1,540 weekly pay
Insurance Consultant
Risk Advisor
$1,500 weekly pay
Risk Analyst
$1,920 weekly pay
Learn more about Claims Specialist courses in your area.