Claims Specialist Courses
A Claims Specialist processes insurance claims, liaises with clients, gathers details, and ensures paperwork is complete, requiring strong communication.
AI Exposure
High
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Claims Specialist
Get qualified to work as a Claims Specialist with a course recognised across Australia. Speak to a training provider to learn more.
FNS51120
Advance your career in the Australian insurance industry with the FNS51120 Diploma of General Insurance. This nationally recognised diploma begins with the professional practices required in the financial services industry, and develops your knowledge of general insurance products and services. You’ll then gain specialists skills in claims management, underwriting, client relationships, risk management, leadership, and business administration. Depending on your course provider, this course may contain ASI...
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Common questions
How much does a Claims Specialist earn?
In Australia, a full time Claims Specialist generally earns $1,615 per week ($83,980 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Claims Specialist?
The number of people working in this industry is likely to grow strongly in coming years. There are currently 11,500 people employed in this industry and many of them specialise as a Claims Specialist. Claims Specialists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Claims Specialist?
If you’re interested in a career as a Claims Specialist, consider enrolling in a Certificate IV in General Insurance. This course will improve your knowledge of insurance products and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service and underwriting. A Diploma of General Insurance may also be appropriate.
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More information
A Claims Specialist works for an insurance company to process policy claims. You might specialise in a particular type of insurance or process a range of insurance claims. Claims Specialists liaise with clients to gather relevant details and may speak to other stakeholders when necessary. You might examine claim details and process necessary paperwork.
Claims Specialists must have strong customer services skills and excellent analytical abilities. You’ll need to be a good communicator and be able to understand the individual circumstances of each client. Claims Specialists should have good interpersonal skills and be able to work as part of a larger team.
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