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Help Desk Support Courses in Tweed Heads

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Tweed Heads?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Tweed Heads

The following providers offer Help Desk Support courses in Tweed Heads, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to kickstart your career in the information technology sector, the Help Desk Support courses in Tweed Heads offer a fantastic opportunity for growth and development. With a total of nine courses available ranging from Vocational Education and Training (VET) to short courses, you'll find an option that suits your needs. These courses not only equip you with the necessary skills but also help you become job-ready in a thriving job market right in the heart of Tweed Heads.

For beginners, there are several engaging and accessible courses available that don’t require prior experience. Popular options include the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120. These foundational courses provide essential knowledge and skills, allowing you to gain confidence as you enter the Help Desk Support field.

If you already possess some experience or qualifications, consider advancing your skills with the more specialised options available. The Certificate IV in Information Technology (Systems Administration Support) ICT40120 is an excellent choice for those seeking to deepen their technical expertise. Completing this course can prepare you for various advanced roles in the IT industry, such as an IT Support Officer or a Network Engineer.

In addition to the abovementioned courses, the Tweed Heads area offers a wealth of related job opportunities. As you progress through your studies, you may want to explore roles such as Security Analyst, Cloud Engineer, or Technical Project Manager. The demand for skilled professionals in these positions continues to grow, making this an ideal time to begin your journey in Help Desk Support.

By choosing to pursue Help Desk Support courses in Tweed Heads, you're investing in a rewarding future in the burgeoning IT sector. The diverse range of courses and career paths available ensures that every student can find their niche. Take the first step today by exploring your options, and unlock a world of possibilities in the rewarding field of IT Support.