BSBOPS305
Process Customer Complaints
Vocational Education and Training
The BSBOPS305 Process Customer Complaints provides the skills and knowledge required to handle customer complaints effectively. Participants will learn a six-step conflict resolution process, solution building, and finding common ground. Key conflict management skills, including dealing with anger and using the Agreement Frame, are also covered. This is applicable to individuals who use a broad range of competencies and exercise discretion and judgement, utilising knowledge of products, customer service systems, and organisational policies to offer technical advice and support to a team.
Enquire now for a full list of entry requirements and available enrolment dates.
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Entry requirements may vary by provider.
There are no formal academic requirements
Fees can vary as they are set by individual training providers. The final cost will depend on your location, delivery method, and your eligibility for financial support.
Course fee
Varies by provider
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