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Service Desk Analyst Courses in Tweed Heads

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Tweed Heads?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

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Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

If you’re looking to start a career in the IT sector, exploring Service Desk Analyst courses in Tweed Heads is an excellent decision. The courses available cater to various skill levels, from beginners with no prior experience to those seeking advanced qualifications. You can choose from a variety of options, including the Certificate III in Information Technology ICT30120 and the more advanced Certificate IV in Information Technology ICT40120. With training providers like AIBT, you can gain the skills necessary to succeed in the dynamic IT landscape of Tweed Heads.

For beginners looking to develop a foundational understanding of IT, a selection of courses such as the Entry to Tech Skill Set ICTSS00109 and the Certificate III in Information Technology (Basic Cyber Security Awareness) are highly recommended. These introductory courses will equip you with essential skills and are perfect stepping stones towards a blossoming career in various tech roles. By starting your journey in Tweed Heads, you position yourself in a rapidly growing area filled with opportunities in IT support and system administration.

As you advance in your career, options like the Advanced Diploma of Information Technology ICT60220 become available to you'll help you refine your expertise. Additionally, roles such as Cloud Engineer, IT Support Officer, and Infrastructure Architect are just a few of the pathways you can take with the right qualifications in place. The wide range of courses ensures that you will find the right fit for your experience and career aspirations.

Tweed Heads is home to a vibrant IT community, making it an ideal location to build your career as a Service Desk Analyst. The local training providers offer a variety of recognised courses that align well with industry demands. Pursuing Help Desk Support and IT Specialist roles can be incredibly rewarding, and the demand for professionals in these positions continues to grow amidst technological advancements.

Completing your training in Service Desk Analyst courses can open doors to numerous job opportunities, broadening your career horizons significantly. Once you've gained relevant qualifications, consider exploring other exciting roles such as Cyber Security Specialist or Network Engineer. Embrace the chance to transform your career path with comprehensive training and local opportunities in Tweed Heads, ensuring you stay ahead in an ever-evolving industry.