The BSB30120 Certificate III in Business (Customer Engagement) is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.
You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.
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Delivery mode
This course is available in the following study modes:
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
$3,000
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Related career opportunities
This course will prepare you for the following roles.
About Arrow Training Services
Arrow Training Services are Training Providers in Perth, WA.
We understand the needs of our students and industry and develop training programs that connect the two together, meaning that our graduates are ready to work today!
Legal name
Century Group Pty Ltd
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