BSB30120

Certificate III in Business (Customer Engagement)

Build a successful career in customer engagement.

The BSB30120 Certificate III in Business (Customer Engagement) equips you with essential skills to thrive in customer service roles such as Customer Support Officer, Sales Consultant, or Account Manager. If you’re starting out or looking to enhance your skills, this course prepares you for a dynamic, customer-facing career.

What You’ll Be Able to Do in Your Job Role

This course focuses on the practical skills you’ll need in the workplace, helping you succeed in customer engagement roles across various industries. Here’s what you’ll master:

• Manage Customer Relationships – Confidently handle customer interactions, including advising on products and services, resolving complaints, and managing business-to-business relationships.
• Deliver Outstanding Customer Service – Learn how to monitor and deliver exceptional service that meets customer needs and ensures satisfaction.
• Work Across Multiple Communication Channels – Develop the ability to engage with customers through various communication platforms, from emails to phone calls, ensuring a consistent and professional experience.
• Handle Difficult Situations – Build confidence in addressing and resolving customer difficulties, turning challenges into opportunities for improved service.
• Organise Work Priorities – Manage your time efficiently by prioritising tasks, meeting deadlines, and maintaining smooth operations in a busy customer service environment.
• Collaborate Effectively – Apply critical thinking skills and work inclusively within a team to solve problems and enhance workplace wellbeing.

Delivery mode

This course is available in the following study modes:

Self-paced completed online in your own time, at your own pace.

This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of learning materials and assessment resources.

We provide our students ongoing support throughout the course duration via telephone, emails and/or virtual online meetings, on request.

Entry Requirements

Course fees

Related career opportunities

This course will prepare you for the following roles.

About Australian College

Our programmes are tailored to meet the needs of both employers and students, offering flexibility and support throughout your learning journey. By choosing us, you embark on a transformative educational experience that broadens your knowledge and enhances your professional prospects.

Enrol at Australian College, where we are committed to guiding you towards a brighter future by expanding your horizons and illuminating your career pathways.