Australian College
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)Build a successful career in customer engagement.
The BSB30120 Certificate III in Business (Customer Engagement) equips you with essential skills to thrive in customer service roles such as Customer Support Officer, Sales Consultant, or Account Manager. If you’re starting out or looking to enhance your skills, this course prepares you for a dynamic, customer-facing career.
What You’ll Be Able to Do in Your Job Role
This course focuses on the practical skills you’ll need in the workplace, helping you succeed in customer engagement roles across various industries. Here’s what you’ll master:
- Manage Customer Relationships – Confidently handle customer interactions, including advising on products and services, resolving complaints, and managing business-to-business relationships.
- Deliver Outstanding Customer Service – Learn how to monitor and deliver exceptional service that meets customer needs and ensures satisfaction.
- Work Across Multiple Communication Channels – Develop the ability to engage with customers through various communication platforms, from emails to phone calls, ensuring a consistent and professional experience.
- Handle Difficult Situations – Build confidence in addressing and resolving customer difficulties, turning challenges into opportunities for improved service.
- Organise Work Priorities – Manage your time efficiently by prioritising tasks, meeting deadlines, and maintaining smooth operations in a busy customer service environment.
- Collaborate Effectively – Apply critical thinking skills and work inclusively within a team to solve problems and enhance workplace wellbeing.
Delivery mode
Australian College offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Self-paced completed online in your own time, at your own pace.
This course is delivered using an asynchronous study methodology, utilising mainly online delivery (eLearning) of learning materials and assessment resources.
We provide our students ongoing support throughout the course duration via telephone, emails and/or virtual online meetings, on request.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
This course does not have mandatory entry requirements as outlined in the training package.
However, Australian College has certain admission criteria for this course. Prospective students must:
- be minimum 15 years of age or older at the time of enrolment. Parental consent is required from all students under the age of 18 years
- complete a language, literacy and numeracy test prior to enrolment
- depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
- obtain their Unique Student Identifier (USI) and provide it to Australian College.
- agree to comply with Australian College policies and procedures as published on the website and outlined in the Student Handbook.
- pay all fees as outlined in the Enrolment Terms and Conditions.
Course fees
PAYMENT OPTION 2 – $450 deposit, then $70 weekly (for 50 weeks) = $3,950
PAYMENT OPTION 3 – Zip Money or customise your own payment plan
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Real Estate Receptionist
A Real Estate Receptionist welcomes clients and visitors at an estate office. You might work in a residential sales office, commercial firm or prop...
About Australian College
Our programmes are tailored to meet the needs of both employers and students, offering flexibility and support throughout your learning journey. By choosing us, you embark on a transformative educational experience that broadens your knowledge and enhances your professional prospects.
Enrol at Australian College, where we are committed to guiding you towards a brighter future by expanding your horizons and illuminating your career pathways.
