BSB30120

Certificate III in Business (Customer Engagement)

The BSB30120 Certificate III in (Customer Engagement) course is extremely popular with frontline customer service staff. If you’re passionate about supporting the customer experience, this is the qualification for you.

In this customer engagement course, you’ll gain the tools and strategies to be more efficient and effective in customer-facing roles. You’ll learn to work with multiple communication platforms, handle complaints, build on your product and service knowledge and adhere to key performance indicators. The BSB30120 Certificate III in Business (Customer Engagement) is a nationally accredited course is designed to develop quality customer service leaders – who can handle every customer experience with style.

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About Foundation Training Australia

We are an Australian-owned and operated Registered Training Organisation (RTO ID: 31972) offering a variety of courses across Australia, we are founded by experts in the building and construction/ civil industry so we know our shit. Take on the experience of a lifetime and change your world forever, get the promotion, get the recognition, get your career going by getting qualified with Foundation Training Australia.