Foundation Training Australia
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)The BSB30120 Certificate III in (Customer Engagement) course is extremely popular with frontline customer service staff. If you’re passionate about supporting the customer experience, this is the qualification for you.
In this customer engagement course, you’ll gain the tools and strategies to be more efficient and effective in customer-facing roles. You’ll learn to work with multiple communication platforms, handle complaints, build on your product and service knowledge and adhere to key performance indicators. The BSB30120 Certificate III in Business (Customer Engagement) is a nationally accredited course is designed to develop quality customer service leaders – who can handle every customer experience with style.
Delivery mode
Foundation Training Australia offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About Foundation Training Australia
We are an Australian-owned and operated Registered Training Organisation (RTO ID: 31972) offering a variety of courses across Australia, we are founded by experts in the building and construction/ civil industry so we know our shit. Take on the experience of a lifetime and change your world forever, get the promotion, get the recognition, get your career going by getting qualified with Foundation Training Australia.
