Specialising in Customer Engagement, this course will help you gain confidence in your ability to communicate complex concepts and become more effective in deliverying and managing customer services procedures.
Learn how to work effectively in team environments to build excellent workplace relationships and how to develop and work within structured service systems.
Discover the secrets to delivering successful communications messages and managing challenging customers.
Completing this specialisation will provide with you with high level broad base of customer service skills. This including an undersanding of KPI's, crititical thinking skills, assisting customers with a disability and dealing effectively with complaints.
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Delivery mode
This course is available in the following study modes:
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
$1,580
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For more information about this course and payment options please enquire now.
Related career opportunities
This course will prepare you for the following roles.
About Learning Sphere
Learning Sphere works with employers to create tailored training programs that embed company policies & procedures and meet social procurement and community engagement initiatives while optimising government funding support.
Legal name
Learning Sphere Training Solutions Pty Ltd
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