TIME Education and Training
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET) The BSB30120 Certificate III in Business (Customer Engagement) is an excellent choice for front line and entry customer service roles and can be easily aligned to your businesses recruitment/induction/initial training strategy. With great customer service an essential core to any business, it further assists employers to take advantage of this program as part of their workforce management strategy. Dependent on elective choices this program works equally well with developing sales, marketing and call centre staff.Delivery mode
TIME Education and Training offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Face to Face Classroom training in Adelaide
Locations- 83-87 Henley Beach Road, Mile End South Australia 5031, Australia
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
Help Desk Support
Help Desk Support Technicians provide technical support for computer hardware, software, cyber networks, multi-cloud, and computer infrastructure....
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
About TIME Education and Training
Time Education & Training is a Registered Training Organisation (RTO40058) that offers tailored services focused on creating growth, operational excellence and sustainability. We achieve this through the development of people, systems and processes by enhancing organisations or individuals capabilities and competencies. We believe in the effectiveness of competency based training; where the acquisition of knowledge converted immediately into practical workplace application is essential for effective vocational education and training. Underpinned by exceptional leadership, management and emotional intelligence, our team delivers outstanding results building a culture of continuous improvement, innovation, productivity and efficiency.
