AMA Queensland Education and Training Institute
Customer Services Skill Set
Nationally Recognised Vocational Education and Training (VET) The BSBSS00119 Customer Service Skill Set outlines the skills and knowledge required to deliver effective customer service across workplace contexts. It includes communicating professionally, responding to customer needs, resolving complaints, and supporting positive service outcomes in line with organisational procedures. This skill set develops practical abilities to build customer relationships and maintain service standards within business environments.Delivery mode
AMA Queensland Education and Training Institute offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Customer Services Skill Set will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Hotel Receptionist
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Tourism Officer
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan th...
