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A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their room. Hotel Receptionists might also answer phone calls, take reservations and process payments. You might assist guests by providing information on the local area or organising hotel services such as housekeeping or room service.
Hotel Receptionists should have excellent customer service skills and be good at communicating. Interpersonal skills are important and you’ll need to be able to work as part of a team. Hotel Receptionists should be organised and able to handle several tasks at once. Time management is crucial and you must be able to prioritise your daily workload.
There are 4 courses available for people who want to become a Hotel Receptionist.
Possible job outcomes:
The Certificate III in Hospitality is perfect for students wanting to work at restaurants, hotels, motels, clubs, pubs, cafes or coffee shops. Students will gain skills essential to the hospitality industry including workplace hygiene and food safety, customer service and providing advice to visitors and diners. Learn more.
Get your first job at a hotel, club, restaurant or coffee shop with the Certificate I in Hospitality (SIT10216). This nationally recognised qualification introduces you to the hospitality industry in Australia and covers the basics of customer service, food safety and hygiene, communication, and working as part of a team. You’ll graduate with hands-on skills, knowing how to confidently prepare and cook simple meals then serve them to customers. Enquire now for the list of training centres, subsidy opportunities, and next intake dates. Learn more.
Work on the hotel front desk or in guest services with the Certificate III in Hospitality (Accommodation Services) (SIT30616). It’s a nationally recognised qualification completed at an advanced training facility under the guidance of hospitality experts. Over 6 months of hands-on training you’ll learn the fundamentals of customer service and the Australian hospitality industry. Then select electives that support your actual job role: food safety, room preparation, porter services, reservations and bookings, visitor information, financial transactions. Enquire now to discuss the most suitable study units and the list of training dates. Learn more.
Get a job in the hospitality industry with the SIT20322 Certificate II in Hospitality. This nationally recognised certificate can help you find work at clubs, pubs, hotels, resorts, theme parks, cafes, restaurants, and bistros. The course covers: communicating with customers, interacting with guests and workmates from different cultural backgrounds, staying safe at work, hygiene controls in hospitality, cleaning, using equipment, and more. When enrolling, ask your course provider to help you select study units that lead to specific job roles, such as cafe attendant, bar steward, catering assistant, hotel porter. Enquire now for entry requirements, hospitality career outcomes, and upcoming enrolment dates. Learn more.
In Australia, a full time Hotel Receptionist generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen a strong increase in employment numbers in recent years. There are currently 7,100 people working as a Hotel Receptionist in Australia compared to 6,300 five years ago. Hotel Receptionists may find work across all regions of Australia.
Source: Australian Government Job Outlook 2020
If a career as a Hotel Receptionist interests you, consider enrolling in a Certificate III in Hospitality (Accommodation Services). This course addresses various topics relevant to customer service in the hospitality industry. You’ll be able to choose electives such as porter services, reservations and bookings and visitor information.
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Here are some potential career pathways within accommodation. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Accommodation
Concierge
$960 weekly pay
Hotel Porter
$865 weekly pay
Hotel Receptionist
Housekeeper
Front Office Supervisor
$1,350 weekly pay
Hotel Manager
Housekeeping Manager
$1,150 weekly pay
Maintenance Manager
Motel Manager
$1,250 weekly pay
Learn more about Hotel Receptionist courses in your area.