Hotel Receptionist Courses
A Hotel Receptionist manages front desk operations, greeting guests, handling check-ins and reservations, and providing local information and services.
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Medium
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).
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How do I become a Hotel Receptionist
Get qualified to work as a Hotel Receptionist with a course recognised across Australia. Speak to a training provider to learn more.
SIT30622
Duration
9 weeks - 4 years
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
Get started in the hospitality industry with the SIT30622 Certificate III in Hospitality. With this nationally recognised qualification you could work in bars, coffee shops, nightclubs, hotels, resorts, casinos, events and festivals. You’ll gain skills in communication and customer service and choose electives that support your career interests: food and beverage service, cooking, guest services, gaming, barista services, administration and customer service. Enquire now for the full list of elective choic...
Career opportunities
Duration
9 weeks - 4 years
Study mode
Apprenticeship, Blended, Distance, On Campus, Online, RPL, Traineeship
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SITSS00078
Duration
2 weeks - 9 weeks
Study mode
On Campus, Online
Develop skills that will enable you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Enquire now for the full list of entry requirements and upcoming enrolment opportunities near you.
Career opportunities
Duration
2 weeks - 9 weeks
Study mode
On Campus, Online
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SITXCCS014
The SITXCCS014 Provide Service to Customers unit covers the skills and knowledge needed to communicate effectively and deliver quality service to both internal and external customers. It includes establishing rapport, identifying and addressing customer needs and expectations, and handling complaints. This unit is designed for frontline service personnel who interact with customers daily, working independently under limited supervision in various tourism, travel, hospitality, and events settings.
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Career opportunities
The Undergraduate Certificate of Hotel Operations prepares you for a career in the hospitality sector, focusing on hotel and resort operations. You'll learn essential service skills from front office to food and beverage service, with a strong emphasis on customer service. Gain practical experience in dedicated service environments while studying fundamental management principles. Acquire knowledge in room division and hands-on experience with industry tools for accommodation reservation.
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Related career opportunities
Browse occupations related to Hotel Receptionist.
Common questions
How much does a Hotel Receptionist earn?
In Australia, a full time Hotel Receptionist generally earns $1,320 per week ($68,640 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Hotel Receptionist?
This industry has seen a strong increase in employment numbers in recent years. There are currently 7,100 people working as a Hotel Receptionist in Australia compared to 6,300 five years ago. Hotel Receptionists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Hotel Receptionist?
If a career as a Hotel Receptionist interests you, consider enrolling in a Certificate III in Hospitality (Accommodation Services). This course addresses various topics relevant to customer service in the hospitality industry. You’ll be able to choose electives such as porter services, reservations and bookings and visitor information.
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Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!
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Specialise in hotel management and guest relations, and play a key role in creating memorable experiences for travellers. Education pathways for domestic and international students.
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Learn to create memorable experiences, from intimate gatherings to grand corporate events. Education pathways for domestic and international students.
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More information
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their room. Hotel Receptionists might also answer phone calls, take reservations and process payments. You might assist guests by providing information on the local area or organising hotel services such as housekeeping or room service.
Hotel Receptionists should have excellent customer service skills and be good at communicating. Interpersonal skills are important and you’ll need to be able to work as part of a team. Hotel Receptionists should be organised and able to handle several tasks at once. Time management is crucial and you must be able to prioritise your daily workload.
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