This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.
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Delivery mode
This course is available in the following study modes:
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
$379
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Related career opportunities
This course will prepare you for the following roles.
About EZE Training
A premier Australian Registered Training Organisation specializing in high-demand niche sectors, including professional body piercing, cosmetic tattooing, and business entrepreneurship. Designed for students seeking career-ready skills, EZE Training offers a flexible blend of nationally recognized qualifications—such as the Diploma of Cosmetic Tattooing and the Specialist Body Piercing course—alongside specialized units in infection control and digital marketing. With a focus on industry-specific standards and practical success, the academy provides both comprehensive face-to-face workshops and accessible online learning, ensuring students gain the technical mastery and legal compliance needed to excel in the competitive beauty, health, and small business landscapes.
Legal name
Eze Training Pty Ltd
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