This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Claims Officer processes insurance claims by collecting details, liaising with clients, and providing support throughout the claims process.
Get qualified to work as a Claims Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Claims Officer generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has dropped slightly over the last five years. There are currently 10,200 people employed in this industry and many of them specialise as a Claims Officer. Claims Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’d like to pursue a career as a Claims Officer, consider enrolling in a Certificate III in Financial Services. You’ll develop the administrative skills necessary to work in banking, credit management or insurance. You’ll learn to use business technology and look at financial services legislation.
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If you're looking to launch a rewarding career as a Claims Officer, you're in the right place. Cairns offers a variety of Claims Officer courses designed to cater to both beginners and those with prior experience. For those just starting out, consider the Certificate III in Legal Services BSB30320, the Certificate III in Financial Services FNS30122, or the Life Insurance Fundamentals Skill Set FNSSS00018. These courses will equip you with the foundational knowledge needed to succeed in the claims management sector.
For those who already possess some experience or qualifications, advanced courses such as the Certificate IV in General Insurance FNS41422, the Certificate IV in Life Insurance FNS41521, and the Diploma of Loss Adjusting FNS51420 are excellent options. These qualifications will not only enhance your skill set but also prepare you for various roles in the ever-evolving insurance landscape right here in Cairns.
Cairns is not just about rewarding education; it's also a thriving hub for numerous job opportunities in the finance and insurance sectors. As you complete your training, you may be interested in related roles, such as Assistant Underwriter, Insurance Claims Assessor, or Insurance Consultant. These positions offer a pathway to apply your learning in real-world scenarios, making your time in Cairns all the more rewarding.
Additionally, exploring related fields of study can broaden your horizons in the industry. Courses in Finance and Insurance Services are also available, providing further opportunities to advance your career. As you progress, roles such as Claims Specialist, Risk Analyst, and Insurance Underwriter may beckon. Embarking on this journey today can lead to a fulfilling career in the vibrant city of Cairns.