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A Dental Receptionist performs a range of tasks in the front office of a dental surgery or practice. You might answer phone calls, greet patients as they arrive and take care of patient paperwork. A Dental Receptionist, or Dental Office Manager, might process customer payments and schedule future appointments. You might answer patient queries and liaise with dentists and other staff.
Dental Receptionists should have excellent interpersonal skills and be able to communicate with people from a range of backgrounds. It’s important that you are organised and can manage your time well. Dental Receptionists should be able to prioritise their tasks and display strong customer service skills. You’ll need to be capable of a range of administrative tasks.
There are 3 courses available for people who want to become a Dental Receptionist.
Possible job outcomes:
A Certificate III in Health Administration is suitable for students already working as medical receptionists, admissions clerk or wards clerks or individuals seeking roles in hospitals, community health centres or private practices. Students will gain skills important skills including understanding and applying medical terminology, following organisational infection prevention and control procedures as well as working with a diverse range of people..
Average duration: 12 months.
The BSB30120 Certificate III in Business (Medical Administration) qualifies you for work at a doctor’s surgery, hospital, or dental clinic in administration. Over 6-12 months you will gain essential business admin skills (communication, teamwork, critical thinking) as well as specific training in medical terminology and managing patient records. The course also covers: processing medial accounts, controlling stocks and supplies, patient confidentiality. Enquire now for the list of graduation competencies, entry requirements, and enrolment centres near you..
Step up to team leader with the HLT47321 Certificate IV in Health Administration. This nationally recognised qualification is perfect for health sector workers who need skills in leadership and business administration. The course covers: using medical terminology, monitoring infection controls, communicating effectively with patients and medial professionals, conducting recruitment and on-boarding, supervising a team, reporting on financial activity, and much more. Enquire now for the full list of study units, health sector career outcomes, and upcoming opportunities for enrolment..
In Australia, a full time Dental Receptionist generally earns $960 per week ($49,920 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people employed in this industry has grown strongly in recent years. There are currently 46,700 people working in this field in Australia and many of them specialise as a Dental Receptionist. Dental Receptionists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Dental Receptionist, consider enrolling in a Certificate III in Business (Medical Administration). This course will develop your business administration skills and provide specific training in medical terminology and managing patient records. A Certificate III or IV in Health Administration may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within medical administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Medical Administration
Admissions Clerk
$960 weekly pay
Dental Receptionist
Medical Receptionist
Medical Secretary
Clinic Administrator
$1,223 weekly pay
Clinical Coder
$1,250 weekly pay
Dental Office Manager
Patient Liaison Officer
$1,340 weekly pay
Practice Manager
Senior Clinical Coder
$1,440 weekly pay
Ward Clerk
Health Administrator
$1,635 weekly pay
Primary Health Organisation Manager
$1,593 weekly pay
Learn more about Dental Receptionist courses in your area.