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A Patient Liaison Officer provides support to patients during treatment in a hospital or healthcare facility. You might provide them with information, connect them with other support services or help them access anything else they may need. Patient Liaison Officers might also address any concerns or complaints patients have.
Patient Liaison Officers should have excellent people skills and be able to communicate well with patients and their families. You’ll need to be able to listen to their concerns and understand their individual circumstances. Patient Liaison Officers should have a strong knowledge of hospital policies and be able to follow correct procedures. It’s important that you can work as part of a team and manage your time well.
There are 4 courses available for people who want to become a Patient Liaison Officer.
Possible job outcomes:
A Certificate III in Health Administration is suitable for students already working as medical receptionists, admissions clerk or wards clerks or individuals seeking roles in hospitals, community health centres or private practices. Students will gain skills important skills including understanding and applying medical terminology, following organisational infection prevention and control procedures as well as working with a diverse range of people..
Average duration: 12 months.
The Certificate IV in Medical Practice Assisting (HLT47715) is perfect for anyone needing the administration skills to support a team of medical practitioners and health care professionals. A hands-on qualification, students graduate with the skills to take clinical measurements; perform electrocardiography (ECG); handle medical specimens; and maintain medication stocks. To fully complete the qualification you do need access to an appropriate workplace environment within the health care sector, click to learn how to enrol and for the full list of modules..
The Diploma of Practice Management is suitable for students seeking careers managing the operation of small to medium-sized health practices or dental clinics. Students gain a range of skills in health systems such as infection control, understanding medical terminology and health accounts billing. However students also learn a broad range of business skills in customer service, risk management, budgeting, finance and HRM..
Step up to team leader with the HLT47321 Certificate IV in Health Administration. This nationally recognised qualification is perfect for health sector workers who need skills in leadership and business administration. The course covers: using medical terminology, monitoring infection controls, communicating effectively with patients and medial professionals, conducting recruitment and on-boarding, supervising a team, reporting on financial activity, and much more. Enquire now for the full list of study units, health sector career outcomes, and upcoming opportunities for enrolment..
In Australia, a full time Patient Liaison Officer generally earns $1,340 per week ($69,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
This industry has seen an increase in employment numbers over the last five years. There are currently 12,400 people working in this field in Australia and many of them specialise as a Patient Liaison Officer. Patient Liaison Officers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Patient Liaison Officer, consider enrolling in a Certificate III in Health Administration. This course looks at topics such as understanding medical terminology and following infection control procedures. You could also consider a Certificate IV in Health Administration.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within medical administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Medical Administration
Admissions Clerk
$960 weekly pay
Dental Receptionist
Medical Receptionist
Medical Secretary
Clinic Administrator
$1,223 weekly pay
Clinical Coder
$1,250 weekly pay
Dental Office Manager
Patient Liaison Officer
$1,340 weekly pay
Practice Manager
Senior Clinical Coder
$1,440 weekly pay
Ward Clerk
Health Administrator
$1,635 weekly pay
Primary Health Organisation Manager
$1,593 weekly pay
Learn more about Patient Liaison Officer courses in your area.