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Patient Liaison Officer Courses

A Patient Liaison Officer provides support to patients during treatment in a hospital or healthcare facility. You might provide them with information, connect them with other support services or help them access anything else they may need. Patient Liaison Officers might also address any concerns or complaints patients have.

Patient Liaison Officers should have excellent people skills and be able to communicate well with patients and their families. You’ll need to be able to listen to their concerns and understand their individual circumstances. Patient Liaison Officers should have a strong knowledge of hospital policies and be able to follow correct procedures. It’s important that you can work as part of a team and manage your time well.

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Popular Patient Liaison Officer Courses

There are 4 courses available for people who want to become a Patient Liaison Officer.

HLT37315
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HLT47315
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HLT57715
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HLT47715
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Frequently Asked Questions

How much does a Patient Liaison Officer earn?

In Australia, a full time Patient Liaison Officer generally earns $1,340 per week ($69,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

What are the job opportunities for a Patient Liaison Officer?

This industry has seen an increase in employment numbers over the last five years. There are currently 12,400 people working in this field in Australia and many of them specialise as a Patient Liaison Officer. Patient Liaison Officers may find work across all regions of Australia.

Source: Australian Government Job Outlook 2020

How do I become a Patient Liaison Officer?

If you’re interested in a career as a Patient Liaison Officer, consider enrolling in a Certificate III in Health Administration. This course looks at topics such as understanding medical terminology and following infection control procedures. You could also consider a Certificate IV in Health Administration.

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Job Pathways

Here are some potential career pathways within medical administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.