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Help Desk Support Courses in Albany

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Albany?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Albany

The following providers offer Help Desk Support courses in Albany, Western Australia.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

Author Image Courses.com.au Team

Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

Author Image Courses.com.au Team

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Exploring Help Desk Support courses in Albany offers promising opportunities for individuals aspiring to build a career in the rapidly growing field of Information Technology. These courses equip learners with essential skills to address customer inquiries and troubleshoot various technical issues efficiently. The Albany region, known for its vibrant community and educational resources, provides a solid foundation for anyone looking to embark on a journey in help desk support.

For those starting their journey, there are several beginner-level courses available. Popular options include the Certificate III in Information Technology (ICT30120), the Certificate III in Business (Customer Engagement) (BSB30120), and the Certificate III in Information Technology (Basic Cyber Security Awareness) (ICT30120). These courses are tailored for learners with no prior experience and aim to provide a strong foundation in support roles.

For those with experience or qualifications, advanced courses such as the Certificate IV in Information Technology (Systems Administration Support) (ICT40120) and Certificate IV in Information Technology (Cloud Computing) (ICT40120) are excellent choices to further enhance skills and knowledge. These courses prepare experienced learners for more complex technical support roles, vital for many businesses in the Albany area.

Training providers in Albany, such as South Regional TAFE, offer comprehensive courses that help equip students with the necessary qualifications required in the Help Desk Support sector. Their dedicated training and industry-recognised programs ensure learners gain practical skills, positioning them for successful careers in the local job market.

In addition to the specific courses available, aspiring help desk professionals may also explore related fields of study, including Information Technology courses, IT Networks and System Administration, and IT Support. With nine Help Desk Support courses in Albany, including both beginner and advanced options, students are well-equipped to meet the demands of this dynamic field and help contribute to the growth of Albany's technological landscape.