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Help Desk Support Courses in Alice Springs

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Alice Springs?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Alice Springs

The following providers offer Help Desk Support courses in Alice Springs, Northern Territory.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Are you looking to kickstart your career in the fast-paced field of Help Desk Support? Alice Springs offers a variety of fantastic options to get you started on your educational journey. With a total of 9 Help Desk Support courses available, there’s something suitable for everyone, whether you’re a complete beginner or someone with some experience looking to advance your skills. You can explore these options conveniently through Help Desk Support courses in Alice Springs.

For those who are new to the field, several beginner courses are designed specifically for learners with no prior experience or qualifications. For example, consider enrolling in the Certificate III in Information Technology ICT30120 or the Certificate III in Business (Customer Engagement) BSB30120. These courses will help you gain the foundational skills necessary to thrive in a Help Desk Support role here in Alice Springs.

If you are interested in practical skills, you might also want to look into the Certificate III in Information Technology (Basic Cyber Security Awareness) ICT30120 or the Certificate III in Information Technology (Basic Cloud Computing) ICT30120. These courses will equip you with essential knowledge applicable in various technological environments, making you a valuable asset to any help desk team.

For experienced learners, advancing your career is entirely possible with advanced courses like the Certificate IV in Information Technology (Systems Administration Support) ICT40120. This course is specifically designed for those looking to deepen their expertise and make a substantial impact in the tech support field. Other options include the Certificate IV in Information Technology (Networking) ICT40120 and the Certificate IV in Information Technology (Cloud Computing) ICT40120.

Completing a Help Desk Support course in Alice Springs can open many doors for you – both personally and professionally. This growing field requires skilled individuals ready to support and troubleshoot various tech issues. So, whether you’re starting fresh or aiming to build upon your existing skills, explore the range of courses available to find the perfect fit. For more information, don’t hesitate to visit the Help Desk Support courses in Alice Springs page and take the first step toward an exciting career today!