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Help Desk Support Courses in Bunbury

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Bunbury?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Bunbury

The following providers offer Help Desk Support courses in Bunbury, Western Australia.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

For those looking to enter the dynamic field of technology, the Help Desk Support courses in Bunbury offer an excellent starting point. With 9 dedicated courses available in the local area, aspiring IT professionals can easily find a suitable program tailored to their educational and career aspirations. These courses are designed not only to equip students with the necessary technical skills but also to prepare them for real-world challenges in IT support roles.

One of the top training providers in Bunbury is South Regional TAFE. They offer the Certificate IV in Information Technology (Networking), which provides a comprehensive curriculum aimed at fostering the critical skills needed for effective help desk support. Students can benefit from hands-on experience and expert instruction, ensuring they are well-prepared for a career in IT support.

In addition to Help Desk Support courses, students might also want to explore Information Technology courses that cover a broader range of topics within the IT field. These can include specialisations in networking, system administration, and more. For those specifically interested in roles that require direct technical assistance, the IT Support category is a valuable resource offering additional options to enhance your skills and employability.

The Bunbury area boasts a variety of opportunities for those pursuing a career in IT networks and system administration. By enrolling in courses from local providers, students can gain the necessary qualifications and practical experience to navigate this complex field. The IT Networks and System Administration courses complement Help Desk Support training by ensuring a well-rounded understanding of both user-facing and system-level issues in technology.