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Help Desk Support Courses in Central Coast

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • -0.590 AI Exposure: Low

      This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.

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  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Central Coast?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Central Coast

The following providers offer Help Desk Support courses in Central Coast, New South Wales.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you are seeking to enhance your career in the technology field, the Help Desk Support courses in Central Coast provide an excellent pathway into this exciting and evolving sector. Offering a variety of programmes tailored for both beginners and those with prior experience, these courses equip learners with vital skills. Popular beginner options include the Certificate III in Information Technology and the Certificate III in Business (Customer Engagement). Advanced learners might consider the Certificate IV in Information Technology (Systems Administration Support) for deeper expertise in the field.

Central Coast residents have access to distinguished training providers such as In Tech Institute of Technology and Pacific College of Technology, both offering specialised Information Technology courses. These institutions ensure that learners are well-prepared for a range of job roles. Graduates can pursue positions such as IT Support Officer or Service Desk Analyst, benefiting from the strong demand for skilled professionals in the Central Coast area.

Engaging in a Help Desk Support course in Central Coast not only fosters essential IT skills but also opens doors to various related job roles, including Cloud Engineer and ICT Support Officer. With a total of 9 courses available, each tailored to meet the needs of different learners, now is the perfect time to invest in your future. Explore the diverse offerings and choose the right path for you to succeed in the fast-paced world of technology.