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Help Desk Support Courses in Geraldton

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Geraldton?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Geraldton

The following providers offer Help Desk Support courses in Geraldton, Western Australia.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

In the vibrant city of Geraldton, aspiring professionals have the opportunity to enhance their careers through a variety of Help Desk Support courses in Geraldton. These courses cater to individuals at different stages in their careers, offering both beginner and advanced options. For those starting their journey in IT, courses such as the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120 are excellent choices that equip learners with essential skills necessary for a successful career in help desk support.

Experienced professionals looking to advance their knowledge will find the Certificate IV in Information Technology (Systems Administration Support) ICT40120 or the Certificate IV in Information Technology (Networking) ICT40120 particularly beneficial. These advanced programs are designed to deepen expertise in technical support and system administration, preparing learners for rewarding roles in the sector. Graduates of these courses can confidently pursue careers as IT Support Officers or even aspire to positions such as Network Managers or IT Operations Managers.

Geraldton offers promising career paths in the IT sector, particularly for those pursuing Help Desk Support courses. In addition to traditional roles, there is a growing demand for professionals in specialised positions such as Cyber Security Specialists and Cloud Engineers, reflecting the evolving landscape of technology. By completing relevant training, learners can position themselves for a successful career in IT support, benefitting from the strong network of employers in Geraldton looking for skilled professionals in these fields.