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Help Desk Support Courses in Goulburn

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Goulburn?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Goulburn

The following providers offer Help Desk Support courses in Goulburn, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking for Help Desk Support courses in Goulburn, you're in luck! Goulburn, situated in New South Wales, is home to a range of training providers offering specialised courses tailored for both beginners and experienced professionals in the field of information technology. With the increasing importance of tech support roles in various sectors, gaining the right qualifications can significantly enhance your employability.

The introductory courses available include the Certificate III in Information Technology (ICT30120) and the Certificate III in Business (Customer Engagement) (BSB30120). These qualifications are ideal for those who are starting out in the Help Desk Support field, providing foundational knowledge and skills. Other beginner options include the Certificate III in Information Technology (Basic Cyber Security Awareness) and the Certificate III in Information Technology (Basic Cloud Computing), which equip learners with essential tech capabilities focusing on current industry trends.

For those with prior experience, advanced courses such as the Certificate IV in Information Technology (Systems Administration Support) and the Certificate IV in Information Technology (Networking) offer deeper insights into complex systems and networks. These programs are perfect for enhancing your technical skills and preparing you for a more specialised role within Help Desk Support.

One of the reputable training providers in Goulburn is CEDoW, which is known for its quality education and supportive learning environment. Their courses are structured to meet industry standards and equip students with practical skills that are directly applicable in the workforce. Whether you are looking to enter the Help Desk Support domain or upskill for career advancement, CEDoW's offerings can help you achieve your professional goals.

With a total of 9 Help Desk Support courses in Goulburn, there is something for everyone, whether you’re starting fresh or seeking to enhance your existing knowledge. Explore the various options available and take the first step towards a rewarding career in tech support today. Don’t hesitate to check out the full list of courses and training providers to find the perfect fit for your career aspirations.