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Help Desk Support Courses in Griffith

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Griffith?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Griffith

The following providers offer Help Desk Support courses in Griffith, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're considering a career in the Help Desk Support sector, Griffith offers a variety of vocational qualifications to kickstart your journey. With a total of 9 Help Desk Support courses available, learners can choose from both beginner and advanced options tailored to their experience level. For those new to the field, popular beginner courses include the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120. These courses are designed to provide foundational skills essential for success in IT support roles.

For individuals with prior experience or qualifications seeking to advance their careers, Griffith offers advanced courses such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Networking) ICT40120. These options are ideal for those wishing to specialise further and enhance their employability in a competitive job market.

Additionally, the Help Desk Support job roles encompass various fields of study, providing a comprehensive educational pathway. Interested learners can explore related subjects such as Information Technology courses and IT Support. By aligning your studies with these fields, you can gain the knowledge and skills necessary to excel in various IT environments, enhancing your career prospects in Griffith and beyond.

Griffith is well-serviced with quality training providers, ensuring access to recognised courses that meet industry standards. For those eager to begin their journey in Help Desk Support, visit the Help Desk Support courses in Griffith page to view all available options and take the first step towards a fulfilling career in IT support. With courses ranging from the beginner-friendly Entry to Tech Skill Set ICTSS00109 to advanced certifications in cloud computing, Griffith presents extensive opportunities for professional development.