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Help Desk Support Courses in Hervey Bay

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Hervey Bay?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Hervey Bay

The following providers offer Help Desk Support courses in Hervey Bay, Queensland.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you are considering a career in technology, enrolling in Help Desk Support courses in Hervey Bay can be a significant step towards achieving your goals. These courses provide essential skills for individuals aiming to excel in roles such as IT Support Officer, Service Desk Analyst, and IT Technician. Not only do these roles require a solid understanding of technology, but they also demand excellent communication skills and customer service expertise. By completing Help Desk Support courses, you will acquire the necessary foundation to approach various job functions within the IT sector in Hervey Bay.

The Help Desk Support field is integral to maintaining smooth IT operations across various organisations. Studying in Hervey Bay, a vibrant city known for its support of local industries, offers you the chance to learn from experienced professionals. You will also gain insights into advanced job roles such as Network Administrator, Systems Engineer, and IT Manager, all of which are highly sought after in today's job market. These roles often allow for career progression into more specialised areas, leading to opportunities as an IT Risk Manager or even a Chief Information Security Officer (CISO).

Moreover, Help Desk Support courses in Hervey Bay not only equip you with technical skills but also enhance your problem-solving abilities, making you a valuable asset to any employer. Whether you aspire to be a Cloud Engineer, Network Specialist, or Cyber Security Specialist, this training serves as a stepping stone towards those ambitions. Take the plunge and explore the pathways available; your future in IT is just a course away. For more information and to find suitable courses, visit the Help Desk Support courses in Hervey Bay page at Courses.com.au.