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Help Desk Support Courses in Kalgoorlie-Boulder

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Kalgoorlie-Boulder?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Kalgoorlie-Boulder

The following providers offer Help Desk Support courses in Kalgoorlie-Boulder, Western Australia.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Explore the diverse range of Help Desk Support courses in Kalgoorlie-Boulder, designed to equip you with essential skills for a successful career in IT support. Kalgoorlie-Boulder, known for its historic mining and technology developments, offers a unique environment for aspiring professionals to gain practical knowledge and industry-relevant qualifications. With a total of 9 courses available, both beginner and advanced learners can find suitable options to kickstart or advance their careers in this thriving sector.

For those new to the field, the beginner Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120 provide foundational skills that are critical in today’s digital landscape. Additionally, courses such as Certificate III in Information Technology (Basic Cyber Security Awareness) and Certificate III in Information Technology (Basic Cloud Computing) further enhance your ability to thrive in various IT roles.

For experienced professionals seeking to deepen their expertise, advanced Certificate IV in Information Technology (Systems Administration Support) and Certificate IV in Information Technology (Networking) courses are ideal options. These qualifications not only elevate your career prospects but also align with the demands of businesses in Kalgoorlie-Boulder, where technology plays a pivotal role in industry operations.

Whether you’re beginning your journey with courses like the Entry to Tech Skill Set ICTSS00109 or looking to specialise further through the Certificate IV in Information Technology (Cloud Computing), there’s something for everyone in the local training landscape. Take the first step towards a fulfilling career today by exploring the comprehensive Help Desk Support courses in Kalgoorlie-Boulder and discover the right course for you!