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Help Desk Support Courses in Mandurah

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Mandurah?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Mandurah

The following providers offer Help Desk Support courses in Mandurah, Western Australia.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1
North Metropolitan TAFE
52786
1
South Metropolitan TAFE
52787
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to start a career in technology, exploring the available Help Desk Support courses in Mandurah is an excellent idea. These courses cater to both beginners and experienced learners, ensuring that anyone can find the right pathway to enhance their skills and employability in the growing IT sector. With options like the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120, you can kick off your journey with foundational skills that employers value.

For those with prior qualifications or experience, there are also advanced Help Desk Support courses in Mandurah to consider. Popular choices include the Certificate IV in Information Technology (Systems Administration Support) ICT40120 and the Certificate IV in Information Technology (Cloud Computing) ICT40120. These courses are designed to equip you with specialised knowledge that can lead to advanced roles within IT support and administration, specifically catering to the needs of businesses in Mandurah and beyond.

As you navigate through Help Desk Support courses in Mandurah, you’ll find that they are part of a broader category of educational opportunities in fields like Information Technology and IT Support. With a total of ten courses available, including entry-level options like the Certificate II in Computer Assembly and Repair UEE20520, there’s something for everyone aiming to make their mark in the technology industry. Start your educational journey today and unlock the door to numerous career opportunities in the vibrant Mandurah community!