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Help Desk Support Courses in Maryborough

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Maryborough?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Maryborough

The following providers offer Help Desk Support courses in Maryborough, Queensland.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you are looking to advance your career in the field of IT, then exploring Help Desk Support courses in Maryborough is a crucial step. These courses cover essential skills required for roles such as an IT Support Officer or a Service Desk Analyst, providing a strong foundation in troubleshooting and customer service. The knowledge you gain will not only enhance your technical expertise but also equip you with the soft skills needed to excel in various IT positions.

Maryborough is an emerging hub for technology, making it an ideal location for individuals eager to enter the Help Desk Support sector. By enrolling in these courses, you can also open doors to related job roles such as a Network Administrator or an ICT Support Officer. Furthermore, your qualifications will allow you to explore advanced opportunities in cybersecurity, becoming a Cyber Security Specialist or a Chief Information Security Officer (CISO). The diverse training options available are designed to meet the needs of the local job market.

In addition to Help Desk Support courses, Maryborough also offers a range of Information Technology courses that can further enhance your career prospects. With the right training, you can pursue roles such as IT Manager or Technical Project Manager. As the demand for IT professionals continues to grow, those who complete Help Desk Support courses in Maryborough will find themselves well-positioned to take advantage of exciting job opportunities in the ever-evolving tech landscape.