All careers

Help Desk Support Courses in Queanbeyan

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • -0.590 AI Exposure: Low

      This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.

      Explore all careers
  • This role has a low level of AI exposure. Core skills such as adaptability, social intelligence, and complex physical tasks remain beyond the capabilities of current AI.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Queanbeyan?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Queanbeyan

The following providers offer Help Desk Support courses in Queanbeyan, New South Wales.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

Author Image Courses.com.au Team

Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

Author Image Courses.com.au Team

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

For individuals aiming to build a career in technology, Help Desk Support courses in Queanbeyan present an excellent opportunity. These courses equip students with the necessary skills and knowledge to effectively assist users with technical issues, ensuring smooth operations within organisations. With a focus on practical applications, these programs are structured to meet the current demands of the industry, making graduates highly sought after by employers.

In Queanbeyan, leading institutions such as CIT (Canberra Institute of Technology) offer the Certificate III in Information Technology, which serves as a foundational qualification for those entering the Help Desk Support field. This certification not only covers essential IT skills but also focuses on customer service, which is crucial for success in this role. Aspiring help desk professionals can benefit from the insights and expertise of experienced instructors in this vibrant regional hub.

The Help Desk Support role intersects with various fields of study, enhancing the skill set of individuals in Queanbeyan. Students can explore related Information Technology courses that encompass a wide range of topics, fostering a holistic understanding of the IT landscape. Additionally, for those looking to specialise further, IT Support and IT Networks and System Administration courses are available, ensuring that learners can tailor their education according to their career aspirations.