Retention Specialist

A Retention Specialist develops customer loyalty for a store, brand or organisation. You’ll make sure customers and clients have a positive experience and may provide follow up service. Retention Specialists build working relationships with customers and deal with any problems or issues clients are experiencing.

Retention Specialists require good interpersonal skills and strong customer service abilities. You’ll need to be a good communicator and be able to liaise with people from a range of backgrounds. Retention Specialists should have excellent problem solving skills and be able to manage several tasks at one time.

Future demand Medium
Average yearly income $74,880
Skill level Advanced

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