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A Retention Specialist develops customer loyalty for a store, brand or organisation. You’ll make sure customers and clients have a positive experience and may provide follow up service. Retention Specialists build working relationships with customers and deal with any problems or issues clients are experiencing.
Retention Specialists require good interpersonal skills and strong customer service abilities. You’ll need to be a good communicator and be able to liaise with people from a range of backgrounds. Retention Specialists should have excellent problem solving skills and be able to manage several tasks at one time.
There is one course available for people who want to become a Retention Specialist.
Possible job outcomes:
The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..
Average duration: 3 months.
In Australia, a full time Retention Specialist generally earns $1,150 per week ($59,800 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
In Australia, the number of people employed in this role is expected to remain stable in coming years. There are currently 229,500 people working in this industry and many of them work as a Retention Specialist. Retention Specialists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re interested in a career as a Retention Specialist, consider enrolling in a Certificate II in Workplace Skills. This course will develop your communication and interpersonal skills and prepare you to use a range of business software and technologies. You’ll cover topics including customer service, teamwork and problem solving.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Client Services Officer
$1,250 weekly pay
Customer Service Manager
Retention Specialist
Account Executive
$1,630 weekly pay
Learn more about Retention Specialist courses in your area.