Retention Specialist

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.

An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.

Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.

A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.

Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.

A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.

A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.