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Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geographic region (or purchase history) — and often visit a client at their own factory, office, venue, or store.
As an Account Manager you’ll be the key liaison between the client and the sales team — addressing customer concerns, and helping the department meet its sales targets. You could be overseeing a product installation, developing a customised ordering system for a high-end customer, chasing up overcharges and credits, or giving a presentation at a monthly sales meeting.
In Australia, a full time Account Manager generally earns $1,756 per week ($91,312 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. Account Managers often earn bonuses when they meet sales targets.
There are no clear figures for Account Managers in Australia at this time. Account Managers are employed by corporate enterprise and private business — especially manufacturers and retailers.
Source: Australian Government Job Outlook 2020
To get started as a Account Manager you’ll need outstanding interpersonal skills and a formal qualification — try the Diploma of Customer Engagement or Diploma of Business Sales. These courses take 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Customer Service Manager
Learn more about Account Manager courses in your area.