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Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geographic region (or purchase history) — and often visit a client at their own factory, office, venue, or store.
As an Account Manager you’ll be the key liaison between the client and the sales team — addressing customer concerns, and helping the department meet its sales targets. You could be overseeing a product installation, developing a customised ordering system for a high-end customer, chasing up overcharges and credits, or giving a presentation at a monthly sales meeting.
There are 4 courses available for people who want to become an Account Manager.
Possible job outcomes:
The Project Management (Digital): Elevate course is tailored for ambitious individuals, ideally with experience in digital team environments, aiming to excel as digital project managers. This course is also suited for traditional managers seeking formal training in the digital domain. It equips students with the comprehensive project management skills required in today’s digital landscape, enabling them to manage projects from inception to completion effectively. This course is designed to empower students with the tools and knowledge necessary to succeed in digital project management. .
Average duration: 6 months.
The Master of Management (Marketing) imparts contemporary management skills with a focus on marketing strategy and planning. Students will develop the confidence to manage organisations and achieve business objectives efficiently and effectively. This course is tailored for those seeking to excel in leadership roles, combining marketing acumen with broad management expertise to guide businesses towards success in dynamic market environments. .
Average duration: 21 months.
The Graduate Diploma of Business encompasses key areas such as financial analysis and budget control, marketing principles, consumer behaviour, and market systems, including their constraints. Additionally, it delves into the effects of government policy on the business landscape. This course is designed to provide a comprehensive understanding of various crucial business aspects, ideal for those seeking to enhance their knowledge and skills in the business sector. .
Average duration: 12 months.
The Diploma in Business offers comprehensive core knowledge and skills essential for understanding business dynamics. It covers key areas like communication, marketing, and management, and promotes the development of critical thinking skills. Students learn to craft strategic business and marketing plans and to spot opportunities in various business scenarios. The course includes in-depth research, analysis, and interpretation of both domestic and international business environments, preparing students to navigate and respond effectively to diverse business challenges and opportunities. .
In Australia, a full time Account Manager generally earns $1,756 per week ($91,312 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. Account Managers often earn bonuses when they meet sales targets.
There are no clear figures for Account Managers in Australia at this time. Account Managers are employed by corporate enterprise and private business — especially manufacturers and retailers.
Source: Australian Government Labour Market Insights
To get started as a Account Manager you’ll need outstanding interpersonal skills and a formal qualification — try the Diploma of Customer Engagement or Diploma of Business Sales. These courses take 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Client Services Officer
$1,250 weekly pay
Customer Service Manager
Retention Specialist
Account Executive
$1,630 weekly pay
Learn more about Account Manager courses in your area.