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Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geographic region (or purchase history) — and often visit a client at their own factory, office, venue, or store.
As an Account Manager you’ll be the key liaison between the client and the sales team — addressing customer concerns, and helping the department meet its sales targets. You could be overseeing a product installation, developing a customised ordering system for a high-end customer, chasing up overcharges and credits, or giving a presentation at a monthly sales meeting.
There are 3 courses available for people who want to become an Account Manager.
Possible job outcomes:
A Diploma of Customer Engagement BSB50315 takes the student’s passion for customer service to a whole new level. In this qualification students gain the skills and knowledge needed to fully integrate customer engagement across their whole workplace. And graduating students are empowered to make sure customers maintain a high profile and significance within their organisation. The Diploma of Customer Engagement BSB50315 is a nationally recognised training qualification and part of the official Business Services Training Package. Learn more.
A Certificate IV in Customer Engagement is suitable for managers and supervisors who have or desire an active role in implementing continuous improvement processes and managing customer service. Students will learn how to implement customer service standards and strategies, develop individuals and teams as well as working effectively in customer engagement. Learn more.
Do you need the skills to manage a call centre or team of customer contact operators? With a Certificate IV in Customer Contact (BSB40312) you will learn how to undertake complex customer interactions while gaining skills in leadership, team coaching, and development. Enquire now for a list of study units and instructions for enrolment. Learn more.
In Australia, a full time Account Manager generally earns $1,756 per week ($91,312 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. Account Managers often earn bonuses when they meet sales targets.
There are no clear figures for Account Managers in Australia at this time. Account Managers are employed by corporate enterprise and private business — especially manufacturers and retailers.
Source: Australian Government Job Outlook 2020
To get started as a Account Manager you’ll need outstanding interpersonal skills and a formal qualification — try the Diploma of Customer Engagement or Diploma of Business Sales. These courses take 12-18 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within customer engagement. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Customer Service Manager
Learn more about Account Manager courses in your area.