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This course has been superseded by a newer qualification.

SITSS00035

Customer Service Management Skill Set

Vocational Education and Training

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry. Enquire now for the list of study units and upcoming enrolment opportunities.

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Study mode

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Duration

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Skills Shortage

This course trains you for a role where skilled workers are in demand in Australia.

Industry-relevant

Learn skills employers need through industry-informed training.

Nationally recognised training

Training that is accredited and recognised across Australia.

Entry requirements

Entry requirements may vary by provider.

There are no formal academic requirements

Course fees

Fees can vary as they are set by individual training providers. The final cost will depend on your location, delivery method, and your eligibility for financial support.

Course fee

Varies by provider

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Career opportunities

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Tourism, Travel and Hospitality

Studying an accredited tourism, travel and hospitality course is your first port of call to land your next dream job. Start today!

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Food Services

Learn how to enhance customer experiences in the food industry. Education pathways for domestic and international students. Browse all food services courses.

Accommodation

Specialise in hotel management and guest relations, and play a key role in creating memorable experiences for travellers. Education pathways for domestic and international students.

Career opportunities

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Cookery and Catering

Acquire skills to delight palates and cater to diverse tastes, from bustling kitchens to grand events. Education pathways for domestic and international students.

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Compare course providers for the BSBSS00101 Business Operations Management Skill Set.

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