BSB30120

Certificate III in Business (Customer Engagement)

This qualification will provide the training and skills to excel in any customer service role.

While completing this traineeship, you'll learn to work with multiple communication channels, provide excellent customer service, adhere to key performance indicators, work well in a team environment, provide support to a team, provide technical advice on products and services, and capture key data.

You'll gain the skills you need to succeed in customer service roles in the growing contact and service centre industry and be confident and ready to work in any office environment.

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About North Metropolitan TAFE

We are the largest TAFE college in Western Australia, with ten contemporary campuses across Perth’s north metropolitan area.

We offer over 350 courses from Certificate I to Advanced Diplomas, apprenticeships and traineeships, plus short courses and skill sets. Whether you’re just starting out in the workforce, looking to upskill, change careers or returning to work, we have a qualification to take you in the right direction.