Australian Learning and Care
Customer Service Skill Set
Nationally Recognised Vocational Education and Training (VET)Develop the key skills needed to excel in customer service roles, ensuring positive interactions, effective communication, and high customer satisfaction. The Customer Service Skill Set is designed for those seeking to build or enhance their abilities in delivering excellent customer experiences.
This course is ideal for anyone entering a customer service role or wanting to strengthen their current skills to provide superior service across multiple industries.
Delivery mode
Australian Learning and Care offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Online
Set your own study schedule and balance study with your other commitments.
- 1 Gatwood Close, Padstow NSW, NSW
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Customer Service Skill Set will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Hotel Receptionist
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Tourism Officer
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan th...
About Australian Learning and Care
At ALC, we pride ourselves on our exceptional student support services. Whether you need academic advice, career guidance, or personal support, our dedicated team is here to help you succeed.
Choosing ALC (Australian Learning Group) means selecting affordable, high-quality training designed to empower you to reach your potential. You benefit from Flexible Learning options, allowing you to study at your own pace through online and on-campus formats. The qualifications you receive are Industry-Recognised Certifications, which are highly valued by employers, ensuring you gain a competitive edge. All learning is guided by Experienced Trainers, who are industry professionals providing real-world expertise, and is complemented by dedicated Student Support services available throughout your entire educational journey.
