This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
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Delivery mode
This course is available in the following study modes:
Locations
Level 6, 350 Collins Street, Melbourne 3000
Level 3, 330 Wattle Street, Ultimo 2007
Entry Requirements
There are no formal academic requirements
Course fees
Course fee
$250
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For more information about this course and payment options please enquire now.
Related career opportunities
This course will prepare you for the following roles.
About Short Courses Australia
Short Courses Australia is a registered training organisation (RTO), registration number 41261, that deliver Compliance, Skill Sets and First Aid courses at our training centres and on site at your workplace, school or venue across Victoria, NSW and Queensland.
Legal name
Global Institute of Marketing Pty Ltd
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