All careers

Help Desk Support Courses in Blue Mountains

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Blue Mountains?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Blue Mountains

The following providers offer Help Desk Support courses in Blue Mountains, New South Wales.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

Author Image Courses.com.au Team

Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

Author Image Courses.com.au Team

Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

The demand for skilled professionals in the tech industry is on the rise, making Help Desk Support courses in Blue Mountains an excellent choice for those looking to advance their careers. By enrolling in these courses, students can gain valuable knowledge and skills tailored to various job roles such as an IT Support Officer, Network Administrator, or a Service Desk Analyst. The local area boasts reputable training providers like CEDoW, offering the Certificate III in Information Technology, and Pacific College of Technology, providing the Certificate IV in Information Technology (Networking).

Students exploring help desk support will find an extensive range of Information Technology courses available, enabling them to build a strong foundation in IT fundamentals or specialise in IT Support and IT Networks and System Administration. Knowledge acquired through these programmes lays the groundwork for pursuing various career paths, including roles such as Cloud Engineer, IT Manager, or even a Information Systems Manager. These educational opportunities are perfect for individuals aiming to establish a successful career in the growing technological landscape of the Blue Mountains.

Completing Help Desk Support courses in Blue Mountains provides a competitive edge in the job market. Graduates can also explore related career options, such as a Technical Project Manager or a QA Tester. With a strong foundation built through rigorous training and local support from institutions like Academy Green Learning, aspiring professionals can confidently navigate their career journeys while contributing to the technological advancement in their communities. Embrace the opportunity to enhance your skillset with these specialised courses and take the first step toward a rewarding future in the IT field.