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Help Desk Support Courses in Canberra

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Canberra?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Canberra

The following providers offer Help Desk Support courses in Canberra, Australian Capital Territory.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're considering a career in the IT sector, our Help Desk Support courses in Canberra offer an excellent starting point. With a range of options available, from beginner to advanced courses, you can choose a pathway that best suits your experience and career aspirations. Whether you are new to the field or looking to enhance your skills, Canberra's training providers, like CIT, offer accredited programs designed to equip you with the knowledge needed to succeed in the Help Desk Support domain.

For those just starting out, there are an array of beginner courses to choose from. The Certificate III in Information Technology ICT30120 is particularly popular, providing foundational skills essential for a career in Help Desk Support. Alternatively, the Certificate III in Business (Customer Engagement) BSB30120 is a great option for those looking to enhance their customer service skills in a tech environment.

As you progress in your career, you may find that the advanced courses, such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120, will open new doors for you. These qualifications not only augment your skills but also boost your employability, allowing you to consider roles such as IT Support Officer or even IT Manager. Canberra’s competitive job market is always in need of skilled professionals, and these qualifications can help you stand out to future employers.

Additionally, as you explore your options, you might consider related job roles in the field. Positions such as Cloud Engineer, Network Manager, and Technical Project Manager may pique your interest and further expand your career prospects. Our range of Help Desk Support courses in Canberra is designed to lead you toward these exciting opportunities.

Embarking on a career in Help Desk Support is both rewarding and accessible with the right training. With multiple courses available in Canberra, ranging from beginner to advanced levels, you can find the perfect program to suit your current skills and future ambitions. With guidance from esteemed providers such as CIT, your journey in the tech industry is just a course away. Explore your options today and take the first step towards a fulfilling career in Help Desk Support!