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Help Desk Support Courses in Melbourne

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Melbourne?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Melbourne

The following providers offer Help Desk Support courses in Melbourne, Victoria.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Danford College
21979
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1
Integrity Business College
21739
1
RT Ringwood Training
22475
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Are you considering a career in technology and customer support? Help Desk Support courses in Melbourne provide the necessary training to equip you with the skills needed to assist users with their IT-related queries. With a keen understanding of technology, you can thrive in various roles, such as an IT Support Officer or a Service Desk Analyst. You can choose from a range of reputable training providers, such as Victoria University, Integrity Business College, and RT Ringwood Training, all of which are highly regarded in Melbourne, 3000.

By enrolling in Help Desk Support courses in Melbourne, you will learn vital skills, including troubleshooting, customer service techniques, and technical knowledge that can lead to excellent job prospects. As a certified professional, you can elevate your career to positions like Network Administrator or even a more advanced role like an Technical Project Manager. The thriving tech hub of Melbourne offers plenty of opportunities for aspiring IT professionals.

For those who aspire to move up the IT career ladder, there are several pathways to explore. Help Desk Support courses in Melbourne often lay the groundwork for more specialised roles like a Cloud Engineer or IT Manager. The skills acquired during these courses are essential for anyone looking to build a successful career in the rapidly evolving technology landscape.

The courses not only focus on technical aspects but also enhance your ability to communicate effectively with clients in need of assistance. This customer-centric approach is crucial for roles including ICT Support Officer and Security Analyst. In Melbourne, you can find a variety of courses that cater to different interests and career goals, ensuring you find the right fit for your aspirations.

With the support of recognized training providers such as Swinburne University of Technology, you can gain a competitive edge in the job market. Help Desk Support courses in Melbourne can open doors to a world of opportunities in IT, allowing you to pursue exciting roles such as Cyber Security Specialist or IT Operations Manager. Start your journey today and explore the courses available to help you succeed in the IT industry.