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Help Desk Support Courses in Nelson Bay

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Nelson Bay?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Nelson Bay

The following providers offer Help Desk Support courses in Nelson Bay, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

Understanding the importance of effective support in the digital age, the Help Desk Support courses in Nelson Bay offer invaluable training opportunities for aspiring IT professionals. With a wide selection of courses available, ranging from beginner to advanced levels, individuals can enhance their skills in information technology and customer engagement. Whether you are starting your journey or looking to advance your career, these courses are tailored to meet your needs in the bustling community of Nelson Bay, 2315 Australia.

For those new to the field, beginner courses such as the Certificate III in Information Technology and the Certificate III in Business (Customer Engagement) provide foundational knowledge that is essential for a successful career in Help Desk Support. These programmes equip learners with the skills needed to manage IT queries effectively, ensuring customer satisfaction and operational efficiency.

Experienced learners can benefit from advanced offerings like the Certificate IV in Information Technology (Systems Administration Support) and the Certificate IV in Information Technology (Cloud Computing). These courses delve deeper into complex IT solutions and advanced support, preparing individuals for higher-level job roles in the industry, such as an IT Support Officer or a Network Manager.

Nurturing a comprehensive understanding of related fields is crucial for any Help Desk Support professional. By exploring categories such as Information Technology courses or IT Networks and System Administration, learners can gain insights that enhance their capabilities and career prospects. The local industry demands skilled professionals who can meet the evolving technological challenges, making professional training all the more essential.

The courses in Nelson Bay not only focus on technical skills but also cultivate essential soft skills and problem-solving abilities. As you embark on this educational journey, consider roles such as Cloud Engineer, Security Analyst, or Service Desk Analyst. With the right training, you can position yourself for success in an ever-evolving job market. Enrol in one of the Help Desk Support courses in Nelson Bay today and take the first step towards a rewarding career in IT support!