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Help Desk Support Courses in Sunbury

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Sunbury?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Sunbury

The following providers offer Help Desk Support courses in Sunbury, Victoria.
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1
RT Ringwood Training
22475
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking for Help Desk Support courses in Sunbury, you're in the right place! This vibrant suburb located in the City of Hume, Victoria, offers a range of training options for individuals eager to build a career in the IT support field. With a total of 11 courses available, learners can choose from a variety of beginner courses tailored for those with no prior experience or qualifications, as well as advanced courses for those with established knowledge in the area. Explore options like the Certificate III in Information Technology (ICT30120) or the Certificate III in Business (Customer Engagement) (BSB30120) to kickstart your journey.

For those who are just starting out, popular beginner courses include the Certificate II in Computer Assembly and Repair (UEE20520) and the Certificate III in Information Technology (Basic Cyber Security Awareness) (ICT30120). These courses are designed to provide you with essential skills needed in the Help Desk Support sector, ensuring you are well-prepared for your new career. Advanced learners can check out courses like the Certificate IV in Information Technology (Systems Administration Support) (ICT40120) for further development.

Several reputable training providers are also available to support your education in Sunbury. Institutions such as Victoria University and Swinburne University of Technology offer a variety of Help Desk Support courses tailored to meet industry standards. Additionally, Danford College specializes in the Certificate III in Business (Customer Engagement), while RT Ringwood Training provides the Certificate II in Computer Assembly and Repair.

In addition to Help Desk Support courses in Sunbury, this area is a hub for various fields of study that can bolster your IT career. You might want to explore related courses in Information Technology, IT Networks and System Administration, and IT Support. By choosing the right course and training provider, you're setting the foundation for a successful career in Help Desk Support. For more information on available courses, visit the Help Desk Support courses in Sunbury page.