
How do I become a Help Desk Support in Wollongong?
Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Wollongong
The following providers offer Help Desk Support courses in Wollongong, New South Wales.















Common questions
In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.
Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.
Source: Australian Government Labour Market Insights
Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.
Related career opportunities
Browse occupations related to Help Desk Support
Further reading


How to get started in Information and Communications Technology (ICT)
26th September 2019
Career Spotlight: Computer Network Professionals
26th November 2019All help desk support courses
- ICT30120 Certificate III in Information Technology
- ICTSS00109 Entry to Tech Skill Set
- ICT30120 Certificate III in Information Technology (Programming)
- ICT30120 Certificate III in Information Technology (Basic Cloud Computing)
- ICT30120 Certificate III in Information Technology (Basic Cyber Security Awareness)
- ICT40120 Certificate IV in Information Technology (Cloud Computing)
- ICT40120 Certificate IV in Information Technology (Networking)
- ICT40120 Certificate IV in Information Technology (Systems Administration Support)
- ICT30115 Certificate III in Interactive Gaming and Programming Specialisation
- ICT30118 Certificate III in Interactive Gaming and Programming Specialisation
- BSB30120 Certificate III in Business (Customer Engagement)
- ICT20115 Certificate II in Information, Digital Media and Technology
- ICA30111 Certificate III in Information, Digital Media and Technology
- UEE20520 Certificate II in Computer Assembly and Repair
- Undergraduate Certificate in Network Security
- ICT30118 Certificate III in Information, Digital Media and Technology
- ICT30115 Certificate III in Information, Digital Media and Technology
- ICA20111 Certificate II in Information, Digital Media and Technology
- BSBOPS305 Process Customer Complaints
Help Desk Support careers
If you're looking to kick-start a rewarding career in the technology sector, the Help Desk Support courses in Wollongong area are an excellent choice. Offering a variety of vocational education and training options, these courses cater to both beginners and experienced learners. For those starting out, popular beginner courses such as the Certificate III in Information Technology and the Certificate III in Business (Customer Engagement) provide essential skills and knowledge. These courses can set the foundation for your future career in IT support.
For those who already possess some experience and are looking to advance their skills, there are advanced options available. The Certificate IV in Information Technology (Systems Administration Support) and the Certificate IV in Information Technology (Networking) are designed to elevate your understanding of complex IT systems. These courses lead the way to exciting positions in the industry, including roles like IT Support Officer and Network Engineer.
Numerous reputable training providers deliver these Help Desk Support courses in Wollongong, ensuring students have access to quality education. Notable institutions include the In Tech Institute of Technology and the Pacific College of Technology, which offer a range of IT courses tailored to meet the needs of students at different skill levels. Academy Green Learning is also a valuable provider, offering courses such as the Certificate III in Business (Customer Engagement).
As you navigate through your educational journey, keep in mind the plethora of job opportunities available to graduates of Help Desk Support courses. From a Cloud Engineer to an ICT Support Engineer, the skills gained from these courses can open doors to numerous exciting roles. Whether you're aiming for a position as an IT Technician or striving to reach higher levels like Chief Technology Officer (CTO), Wollongong’s training landscape is teeming with opportunities to advance your career in the ever-evolving technology sector.