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Help Desk Support Courses in Wollongong

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

    • AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Help Desk Support in Wollongong?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Wollongong

The following providers offer Help Desk Support courses in Wollongong, New South Wales.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
River Oak College
46425
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to kick-start a rewarding career in the technology sector, the Help Desk Support courses in Wollongong area are an excellent choice. Offering a variety of vocational education and training options, these courses cater to both beginners and experienced learners. For those starting out, popular beginner courses such as the Certificate III in Information Technology and the Certificate III in Business (Customer Engagement) provide essential skills and knowledge. These courses can set the foundation for your future career in IT support.

For those who already possess some experience and are looking to advance their skills, there are advanced options available. The Certificate IV in Information Technology (Systems Administration Support) and the Certificate IV in Information Technology (Networking) are designed to elevate your understanding of complex IT systems. These courses lead the way to exciting positions in the industry, including roles like IT Support Officer and Network Engineer.

Numerous reputable training providers deliver these Help Desk Support courses in Wollongong, ensuring students have access to quality education. Notable institutions include the In Tech Institute of Technology and the Pacific College of Technology, which offer a range of IT courses tailored to meet the needs of students at different skill levels. Academy Green Learning is also a valuable provider, offering courses such as the Certificate III in Business (Customer Engagement).

As you navigate through your educational journey, keep in mind the plethora of job opportunities available to graduates of Help Desk Support courses. From a Cloud Engineer to an ICT Support Engineer, the skills gained from these courses can open doors to numerous exciting roles. Whether you're aiming for a position as an IT Technician or striving to reach higher levels like Chief Technology Officer (CTO), Wollongong’s training landscape is teeming with opportunities to advance your career in the ever-evolving technology sector.