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Service Desk Analyst Courses in Wollongong

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

How do I become a Service Desk Analyst in Wollongong?

Get qualified to work as a Service Desk Analyst with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Service Desk Analyst generally earns $1,300 per week ($67,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Service Desk Analysts are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Service Desk Analysts are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Service Desk Analysts need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started. Both qualifications can be completed in 12-18 months.

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Further reading

What is the Role of a Business Analyst?

14th October 2022

What Skills Does a Data Analyst Need?

25th November 2022

Career Spotlight: Computer Network Professionals

26th November 2019

Service Desk Analyst careers

In Wollongong, aspiring professionals can find a variety of Service Desk Analyst courses tailored to both beginners and experienced learners. The region boasts a vibrant educational landscape, offering valuable training through recognised providers. Among the top beginner courses, the Certificate III in Information Technology ICT30120 delivered by CEDoW is an exceptional starting point. Additionally, for those interested in expanding their skills in cyber security, the Certificate III in Information Technology (Basic Cyber Security Awareness) is an ideal choice.

Wollongong's training providers play a crucial role in delivering quality education in the Service Desk Analyst field. Alongside CEDoW, Gamma College offers the advanced-level Certificate IV in Information Technology ICT40120, which is perfect for those looking to further their qualifications. For learners who wish to delve into emerging technologies, the Certificate IV in Information Technology (Cloud Computing) is also available to enhance your skills in this rapidly growing sector.

For experienced professionals seeking to elevate their careers, Wollongong offers advanced courses that prepare students for higher-level positions within the IT industry. The Advanced Diploma of Information Technology ICT60220 can be undertaken at SIC, providing participants with comprehensive insights into advanced IT concepts. Another valuable option is the Certificate IV in Information Technology (Networking and Systems Administration Support) offered by ACA, which focuses on equipping learners with essential skills for supporting and managing IT networks.

The range of Service Desk Analyst courses in Wollongong is extensive, providing both foundational knowledge for newcomers and advanced training for seasoned professionals. By choosing one of these well-structured programmes, participants can gain the skills and qualifications necessary to thrive in the competitive IT landscape. With local providers committed to delivering high-quality education, learners in Wollongong can feel supported on their journey to becoming proficient Service Desk Analysts.