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Retention Specialist Courses in Thuringowa

A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.

    • AI Exposure: High

      This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.

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  • This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
      • NT
      • SA
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

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Common questions

In Australia, a full time Retention Specialist generally earns $1,440 per week ($74,880 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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In Australia, the number of people employed in this role is expected to remain stable in coming years. There are currently 229,500 people working in this industry and many of them work as a Retention Specialist. Retention Specialists may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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If you’re interested in a career as a Retention Specialist, consider enrolling in a Certificate II in Workplace Skills. This course will develop your communication and interpersonal skills and prepare you to use a range of business software and technologies. You’ll cover topics including customer service, teamwork and problem solving.

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Further reading

What can you do with a Certificate III in Retail?

13th October 2020

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10th November 2023

Retention Specialist careers

If you are looking to advance your career in customer engagement, the Retention Specialist courses in Thuringowa are an excellent choice. These courses are designed to equip you with the essential skills and knowledge required to excel in various roles within the customer service sector. With a focus on developing retention strategies and enhancing customer relationships, these courses prepare you for a fulfilling career where you can make a significant impact.

In Thuringowa, you will find a range of training providers offering accredited courses tailored to meet industry standards. Completing these Retention Specialist courses not only enhances your understanding of customer retention but also opens doors to related career paths. Positions such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager are all within reach upon completion.

Moreover, exploring these Business courses will give you a broader perspective on the corporate world and the skills necessary to enhance customer loyalty. Not only will you gain valuable insights into customer behaviour, but you will also learn effective communication techniques and engagement strategies. With the right training, you may find yourself stepping into roles such as a Customer Service Representative or even a Customer Service Manager.

In Thuringowa, the demand for skilled retention specialists is on the rise, making it the perfect time to pursue your training. By enrolling in Retention Specialist courses in Thuringowa, you are investing in a vibrant future filled with opportunities. Start your journey today and take the first step towards a rewarding career in customer engagement by exploring the various pathways, including Account Manager and Engagement Manager roles that await you!