BSB30120

Certificate III in Business (Customer Engagement)

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

The BSB30120 Certificate III in Business (Customer Engagement) is a 12 month blended learning program consisting of 13 units (with up to 12 months to complete). It includes 13 x virtual workshops (approximately 2 per month) with each session followed by self-directed learning time, i.e. eLearning, readings, negotiated activities, work related projects.

Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.

Delivery mode

This course is available in the following study modes:

Entry Requirements

Course fees

For more information about this course and payment options please enquire now.

Related career opportunities

This course will prepare you for the following roles.

About BSI Learning

BSI Learning is committed to delivering a learning experience that produces beneficial change for both your people and your organisation. By doing this, we ensure that the training we design and deliver is both appropriate and specific. We aim to develop programs that have measurable effects, not only on your people and their performance but on the bottom line results of the company.