
This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you are looking to start a career in finance, the Collections Officer courses in Canberra offer a variety of options tailored to suit your experience level. For those new to the field, beginner courses such as the Certificate III in Accounts Administration FNS30322, the Certificate III in Financial Services FNS30122, and the Certificate III in Mercantile Agents FNS30420 provide essential skills and knowledge to help you thrive in the role of a Collections Officer.
For individuals who have previous experience or qualifications, the advanced Certificate IV in Credit Management FNS40122 is particularly suitable. This course will enhance your expertise and help you navigate the complexities of credit management and collections more effectively. The courses offered in Canberra are recognised by relevant industry bodies, ensuring that you receive a valuable education that can boost your career prospects.
In addition to the specific Collections Officer courses in Canberra, you may also want to explore related fields of study such as Finance courses and Banking and Credit Services. These interconnected areas provide a broad understanding of financial systems, aiding you in your journey to becoming a successful Collections Officer in the vibrant city of Canberra.