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Help Desk Support Courses in Australian Capital Territory

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Australian Capital Territory?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Australian Capital Territory

The following providers offer Help Desk Support courses in Australian Capital Territory.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you're looking to start or advance your career in IT, the Help Desk Support courses in Australian Capital Territory could be the perfect opportunity for you. With a wide range of offerings, including beginner options such as the Certificate III in Information Technology ICT30120 and the Certificate III in Business (Customer Engagement) BSB30120, you'll gain the skills needed to excel in various IT support roles. These programs are designed by reputable training providers like CIT, ensuring that the training you receive is recognised and relevant in today's job market.

For those with prior experience, advanced courses such as the Certificate IV in Information Technology (Systems Administration Support) ICT40120 can help to elevate your expertise further. Completing such programs can open doors to various job roles in the IT field, including positions like IT Support Officer, Network Engineer, and even more senior roles like IT Manager. The region’s demand for skilled professionals means that completing Help Desk Support courses can lead to fruitful career opportunities.

Learning through Vocational Education and Training (VET) and Short courses not only equips you with vital technical knowledge but also arms you with problem-solving skills necessary for real-world scenarios. Exploring the IT Networks and System Administration pathway can also expand your career prospects and complement your existing training. With the resources available in the Australian Capital Territory and the support from local training institutions, embarking on a journey in Help Desk Support has never been easier. Don't miss out on the opportunity to enhance your career in this dynamic industry!

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