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Help Desk Support Courses in Gladstone

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

How do I become a Help Desk Support in Gladstone?

Get qualified to work as a Help Desk Support with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Gladstone

The following providers offer Help Desk Support courses in Gladstone, Queensland.
Upskilled
40374
7
MCI Institute
91088
1
Lumify Learn
45994
5
Academy IT
40358
3
National Skills
45438
1
Alffie
41206
1
Central Coast Community College
90304
1
Learning Sphere
91718
1
Key Institute
20855
1
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
1
Tubal
51679
1
Arrow Training Services
6127
1

Common questions

In Australia, a full time Help Desk Support Technician generally earns $1,000 per week ($52,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new to the role.

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Opportunities for Help Desk Support Technicians are expected to grow strongly over the next 5 years as more than 62,000 jobs open up around the country. Help Desk Support Technicians are employed by IT firms, hardware and software companies, private enterprise, educational bodies, and government departments.

Source: Australian Government Labour Market Insights

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Help Desk Support Technicians need a solid ICT background or formal qualifications. The Certificate III in Information Technology or the Certificate IV in Programming are excellent ways to get started as a Level 1 Support Technician. Both qualifications can be completed in 12-18 months.

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Further reading

What can you do with a Certificate IV in Information Technology?

17th February 2021

How to get started in Information and Communications Technology (ICT)

26th September 2019

Career Spotlight: Computer Network Professionals

26th November 2019

All help desk support courses

Help Desk Support careers

If you are exploring Help Desk Support courses in Gladstone, you are on the right track towards a rewarding career in the ever-evolving field of Information Technology. Gladstone boasts several opportunities for both beginners and experienced learners to gain the necessary skills and qualifications. With a total of 9 Help Desk Support courses available, you can find the right training to help you embark on your journey into IT support. Our platform provides a comprehensive list of courses offered by Registered Training Organisations (RTOs) and recognised industry providers.

For beginners, several entry-level courses are designed to equip you with the foundational knowledge needed for a career in IT support. Popular options include the Certificate III in Information Technology ICT30120, which covers essential IT skills, and the Certificate III in Business (Customer Engagement) BSB30120, focusing on customer service excellence. You may also want to consider specialised courses like the Certificate III in Information Technology (Basic Cyber Security Awareness) or Certificate III in Information Technology (Basic Cloud Computing), all of which can help lay the groundwork for a successful IT career.

If you already have prior experience or qualifications in the field, advanced courses such as the Certificate IV in Information Technology (Systems Administration Support), and the Certificate IV in Information Technology (Networking) can help elevate your expertise. These advanced qualifications ensure you are well-prepared for roles such as an IT Support Officer or a Cloud Engineer, both of which are in demand in the Gladstone region and beyond.

Studying Help Desk Support not only equips you with vital skills but also opens doors to various career paths, including roles like Service Desk Analyst, Network Administrator, and IT Manager. Each of these positions plays a crucial role in the IT sector and contributes to the overall functionality of an organisation. Gaining qualifications through Help Desk Support courses will significantly enhance your employability and career prospects in today’s competitive job market.

As you consider enrolling in Help Desk Support courses in Gladstone, it is crucial to evaluate the job roles that align with your career aspirations. Fields of study related to Help Desk Support, such as Information Technology courses and IT Support, are essential for anyone looking to thrive in this industry. Investing in your education and skill development today can set you on a path towards a fulfilling future in IT.